Baltimore Gas and Electric (BGE) is the primary electricity and natural gas provider in Central Maryland, serving the greater Baltimore metropolitan area and surrounding counties. As a subsidiary of Exelon Corporation, BGE serves over 1.25 million electric customers and 650,000 natural gas customers.
By visiting the BGE Outage Center, residents can check real-time power outage statuses and estimated restoration times, which is crucial for those dependent on electricity for daily activities. BGE maintains a reliable energy infrastructure, including overhead transmission lines and underground distribution systems, ensuring the safety and stability of the power supply.
What is the BGE Outage Center?
The BGE Outage Center is a vital resource for customers of Baltimore Gas and Electric (BGE), providing detailed and up-to-date information on power outages across its service areas in Central Maryland. This includes Baltimore City and counties like Carroll, Harford, Anne Arundel, Howard, Montgomery, and Prince George’s, among others. BGE also delivers natural gas to many of these areas.
The Outage Center features an interactive map that displays ongoing outages, allowing users to enter an address or navigate the map to check for active power disruptions in specific neighborhoods or streets. This tool is particularly useful for estimating when power might be restored, although these times can vary depending on factors like weather conditions.
In addition to the online map, the Outage Center is accessible via a dedicated phone line, available 24/7. Customers can call 1-877-778-2222 to report outages or inquire about the status of restoration efforts in their area. For other concerns such as billing inquiries, BGE provides a general customer service line, operational during specific hours on weekdays and Saturdays: 800-685-0123.
Through both its online and phone resources, the BGE Outage Center offers a centralized, convenient service for customers to stay informed and manage the impacts of power outages efficiently.
BGE Outage Tracking: A Snapshot Across Various Regions
The duration of power outages can range from a brief interruption to several hours, influenced by factors such as the extent of the damage, the cause of the outage, and the specific conditions. The predominant reasons for these disruptions include adverse weather conditions, compromised power lines, and breakdowns in equipment. Regions with outdated infrastructure or those more exposed to harsh weather conditions often face more frequent and prolonged power outages.
| Area | % of power outage | Number of outages reported | Number of customers tracked |
|---|---|---|---|
| Baltimore County, MD | 0.2% | 722 | 377,309 |
| Baltimore city, MD | 0.0% | 54 | 284,066 |
| Anne Arundel County, MD | 0.1% | 283 | 261,526 |
| Harford County, MD | 0.1% | 135 | 114,403 |
| Howard County, MD | 0.1% | 81 | 138,912 |
| Huerfano County, CO | 25.5% | 261 | 1,025 |
| Mercer County, ND | 10.3% | 629 | 6,095 |
| Pickens County, GA | 9.9% | 1,005 | 10,203 |
| Keweenaw County, MI | 4.8% | 172 | 3,585 |
| Nicholas County, WV | 4.6% | 778 | 17,057 |
| Leavenworth County, KS | 4.4% | 1,449 | 33,242 |
| Rowan County, NC | 3.8% | 2,939 | 77,890 |
| Keith County, NE | 3.7% | 147 | 3,946 |
| Mono County, CA | 3.3% | 319 | 9,711 |
| Santa Fe County, NM | 2.7% | 1,072 | 39,991 |
How to Monitor Power Outages
To stay updated on power outages in your vicinity, the BGE Outage Map is a convenient tool. Accessible through both the BGE website and its mobile app, this interactive map displays ongoing outages and offers predictions for when electricity is expected to be restored. Simply input your address to find specific outage information relevant to your location.
Alternatively, you can contact the BGE Power Outage Hotline by dialing 1-877-778-2222. This hotline provides an automated update on any current outages impacting your area. Additionally, customer service representatives are available around the clock to give real-time updates on outages and address any inquiries you might have.
Please note that during significant outages, the hotline may experience high call volumes, leading to longer wait times. In such instances, checking the website or mobile app might provide quicker updates. However, the hotline remains a valuable resource for those who prefer direct communication to manage their immediate concerns.
How to Report a Power Outage to BGE
If you experience a power outage, it’s crucial to report it to Baltimore Gas and Electric (BGE) immediately. Here’s how you can quickly and effectively communicate the outage:
1. Call the Outage Hotline
For the fastest response, call BGE’s outage hotline at 1-877-778-2222, available 24/7. When reporting, be ready to provide your name, the phone number associated with your account, and the exact address of the outage. Mentioning the nearest cross-streets can also help pinpoint the affected area more accurately.
2. Report Online
Alternatively, you can report an outage online by visiting bge.com. Navigate to the “Report an Outage” section and enter your phone number or account number. Be as detailed as possible in describing the location of the outage.
3. Use the Mobile App
BGE’s mobile app offers another convenient way to report outages directly from your smartphone. Simply download the app, log in with your account details, and tap “Outage Center” followed by “Report Outage” to submit your information.
Additional Information
After you report an outage, BGE will dispatch repair crews to address and resolve the issue swiftly. Knowing your account details and providing a clear explanation of the outage can expedite this process. For ongoing updates, check BGE’s online outage map for real-time information on current outages, expected restoration times, and other relevant updates.
If you’re unable to reach BGE directly for any reason, contact the Baltimore County’s Office of Emergency Management at 410-887-4890 or submit an online request for assistance. They can facilitate communication with BGE and help coordinate a response to your outage.
Preparing for a Power Outage with Sungold Solar Solutions
When a power outage strikes, being well-prepared can significantly ease the impact. Here are effective strategies to ensure you remain powered and secure, featuring Sungold’s reliable solar solutions:
-
- Assemble an Emergency Kit Ensure you have an emergency kit that includes essential items such as flashlights, extra batteries, a battery-powered radio, bottled water, non-perishable foods, a manual can opener, and a first aid kit. For those relying on essential medication or baby supplies, include these as well. Keep all items in an easily accessible location. Add a Sungold portable solar charger to your kit, a lifesaver for charging your devices during outages.
- Invest in Reliable Backup Power Traditional generators pose various risks and limitations. Instead, consider a safer, more sustainable alternative like Sungold Solar portable solar chargers. These devices are perfect for maintaining power continuity during an outage. They are easy to use, environmentally friendly, and ideal for outdoor settings, ensuring you stay connected and safe.
- Keep Important Documents Accessible Store critical documents like birth certificates, insurance policies, and important contacts in a secure yet accessible place. This ensures that you can grab them quickly in any emergency, including power outages.
- Protect and Charge Your Electronics Prevent damage to electronics by unplugging them or using surge protectors. Before an outage is expected, charge essential devices. This ensures your devices remain operational when you need them most.
- Stay Informed and Prepared Keep abreast of potential outages by following updates from your local power company and news outlets. Discuss and rehearse an emergency plan with your family, ensuring everyone knows how to respond safely.
- Ensure Continuous Communication Keep your communication devices charged to ensure you can reach family, friends, or emergency services throughout an outage.
By integrating these outage preparations into your routine, you can face power outages with confidence. Sungold’s innovative solar solutions not only provide peace of mind but also promote a sustainable approach to emergency preparedness.
Frequently Asked Questions (FAQ)
Got questions? Our FAQ section is here to help. We address the most common queries about power outages, ensuring you’re equipped with all the necessary information to manage any situation effectively.
Q1: What should I do if I rely on medical equipment that requires electricity?
A: It’s crucial to have a backup plan. We recommend having a battery backup or generator for your medical devices. Additionally, inform BGE about your needs; we can prioritize restoration in your area where possible. Always keep emergency contact numbers handy and consider registering for medical priority service programs if available.
Q2: How do I report a downed power line?
A: If you spot a downed power line, stay at least 30 feet away and assume it is live and dangerous. Immediately report it to BGE by calling our emergency hotline at 1-877-778-2222 or through our mobile app. Do not attempt to touch or move the line yourself.
Q3: How can I report an outage?
A: There are several ways to report an outage:
- By Phone: Call our outage hotline at 1-877-778-2222, available 24/7.
- Online: Visit BGE’s Outage Center and use the “Report an Outage” tool.
- Mobile App: Use the BGE mobile app to report outages directly from your smartphone.
Q4: How can I find out when my power will be restored?
A: Check the estimated restoration time by viewing our real-time outage map online or via the BGE mobile app. We update these platforms regularly to give you the latest information based on ongoing assessments.
Q5: What precautions should I take during a power outage?
A: Ensure safety by:
- Using flashlights instead of candles to prevent fire risks.
- Keeping refrigerators and freezers closed to maintain cold temperatures.
- Unplugging sensitive electronic equipment to protect against power surges when electricity is restored.
- Staying informed through local news or by checking updates on the BGE outage map or mobile app.
Q6: How does BGE prioritize power restoration?
A: Restoration priorities are based on critical infrastructure needs and the number of customers affected. We first address emergencies and safety hazards, then restore power to critical services such as hospitals and emergency response agencies, followed by repairs that will restore service to the largest number of customers.
Q7: What should I do if I see someone touching a downed power line?
A: Call 911 immediately. Do not attempt to rescue the person yourself as downed power lines can transmit high voltages. Wait for emergency services to handle the situation safely.
By keeping these FAQs in mind, you can better prepare for and respond to power outages. Our aim is to keep you informed, safe, and connected throughout any service interruptions.
More information about Outages that you might want to know:
Rolling Blackout: Understanding Duration and Preparation Tips | MLGW Outage Map Complete Guide 2024 and Latest News | Comprehensive Analysis of the Power Outage in Las Vegas | How Long Does a Power Outage Last?
